Version 1.1 — Effective November 2, 2026

    PausePlay Pro Subscription Terms

    1. Scope and provider

    1.1 These terms apply to paid PausePlay Pro subscriptions purchased online through the PausePlay License & Subscription tab and Stripe Checkout.

    1.2 The provider is Saika Technology Services GmbH, Friedenstraße 8, 22089 Hamburg, Germany (“we”). Further company details are given in our Imprint.

    1.3 The free PausePlay tier remains governed by the PausePlay Terms of Service and the terms of the Salesforce AppExchange listing. These terms add to them for Pro. Salesforce is not a party to this contract.

    2. Business customers only

    2.1 Pro is offered exclusively to businesses (entrepreneurs within the meaning of §14 BGB) for their professional or commercial activity. It is not offered to consumers (§13 BGB).

    2.2 By subscribing, the customer confirms that it acts as a business. Business customers in the EU outside Germany provide a valid VAT identification number.

    3. Conclusion of the contract

    3.1 An administrator holding the PausePlay Admin permission set starts the purchase from the customer's Salesforce org. Before checkout we verify the org, the user's permission and the PausePlay installation through Salesforce.

    3.2 The contract is concluded when the customer completes Stripe Checkout and the first payment is confirmed. The customer receives a receipt and invoice by email.

    4. Subject matter

    4.1 One subscription covers one PausePlay installation (one Salesforce org). It provides the PausePlay Control Center and the management of automations in an unlimited number of Salesforce orgs connected to that installation, as described on pauseplay.app at the time of purchase.

    4.2 Pro is activated by updating the installation's PausePlay licence. Activation usually completes within minutes.

    5. Prices, taxes and payment

    5.1 Prices are in US dollars, exclusive of VAT and other applicable taxes: USD 199 per month or USD 1,990 per year.

    5.2 VAT is charged where applicable: German VAT for customers in Germany; reverse charge for business customers in other EU countries with a valid VAT ID (“Steuerschuldnerschaft des Leistungsempfängers / reverse charge”); no German VAT where the place of supply is outside the EU.

    5.3 Payment is made in advance for each billing period through our payment provider Stripe. Invoices are issued electronically.

    6. Term, renewal and cancellation

    6.1 Subscriptions renew automatically for the same period (month or year) unless cancelled.

    6.2 The customer can cancel at any time under Manage subscription (Stripe Customer Portal). Cancellation takes effect at the end of the current billing period; Pro remains available until then.

    6.3 We may cancel with 30 days' notice to the end of a billing period, or for cause.

    7. Failed payments

    7.1 If a renewal payment fails, our payment provider retries for up to 14 days and notifies the customer by email.

    7.2 Pro access continues until the end of the last paid period plus a grace period of three days. Then the Recovery period begins (section 9). Paid access is never shortened by a failed payment.

    7.3 If all retries fail, the subscription ends.

    8. Plan changes, price changes, refunds

    8.1 Switches between monthly and annual billing take effect as shown in the Customer Portal; prorated amounts are charged or credited by our payment provider.

    8.2 We may change prices for future billing periods with at least 30 days' notice before the renewal. The customer can cancel before the change takes effect.

    8.3 No refunds are given for partial periods after an ordinary cancellation, except where required by law. Goodwill refunds are at our discretion.

    9. After a subscription ends

    9.1 PausePlay continues to work in the customer's own Salesforce org on the free tier, which does not expire.

    9.2 For 30 days after Pro access ends (the Recovery period), eligible recorded changes in connected orgs can still be restored. New remote changes and new connections require Pro.

    9.3 PausePlay does not delete connections, Named Credentials or history in the customer's org. These are stored in the customer's Salesforce org, not by us.

    10. Customer obligations

    10.1 The customer ensures that only authorized administrators make purchases and that its use of PausePlay complies with its agreements with Salesforce.

    10.2 The customer keeps its billing details (address, VAT ID) correct and up to date.

    11. Availability and support

    11.1 Online subscription management and PausePlay AI depend on third-party services (Salesforce, Stripe, our AI provider Anthropic and our hosting providers; see subprocessors). We make reasonable efforts to keep it available but do not guarantee uninterrupted availability.

    11.2 Support: support@pauseplay.app and pauseplay.app/contact.

    12. Liability

    12.1 We are liable without limitation for intent and gross negligence, for injury to life, body or health, and under the Product Liability Act.

    12.2 For slight negligence we are liable only for breaches of essential contractual obligations (obligations whose fulfilment makes the proper performance of the contract possible and on which the customer may regularly rely), limited to the foreseeable damage typical for this type of contract and in any case to the fees paid by the customer for the subscription in the 12 months before the event giving rise to the claim.

    12.3 PausePlay changes the activation state of automations in Salesforce orgs on the instructions of the customer's users. The customer is responsible for testing and authorizing such changes.

    13. Data protection

    Personal data is processed as described in our Privacy Policy, the privacy notice for online subscriptions and, for PausePlay AI (included with Pro under the PausePlay AI Terms), the PausePlay AI privacy notice.

    14. Final provisions

    14.1 German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

    14.2 The exclusive place of jurisdiction for merchants is Hamburg, Germany.

    14.3 We may amend these terms for future billing periods with notice; the customer may object by cancelling before the amendment takes effect.

    14.4 If individual provisions are invalid, the remaining provisions remain valid.

    Cookies & Privacy

    PausePlay uses essential cookies to ensure the website functions properly. No tracking or advertising cookies are used.